Shipping & Returns

Order Processing Times

Once you have ordered an Engraved Plaque through our website, your order will immediately start processing. We need at least 7 days after making your order to professionally engrave your plaque. Order processing times may vary depending on the size of your plaque, and how busy we are. We will keep in touch at all times if you request an update on your order.

Shipping Costs

We ship all Engraved Plaques using Royal Mail. Every plaque we produce is sent using 'Royal Mail Special Next Day Delivery'. This Guarantees that you will receive your plaque 1 day after it is sent using the Royal Mail System.

We appreciate this may not be the cheapest option, however it ensures that your plaque is delivered, and requires a signature.

We can also send through Royal Mail First Class or Royal Mail Second Class post, however none of these options provide a delivery guarantee, and will take longer for your plaque to be delivered. There is also the risk that your plaque may get lost in the post. However, if you wish to use these options for delivery, please contact us on sales@brassplaque.co.uk

Local Delivery and Pick Up In Store

We currently do not offer this option.

Returns

If you wish to send your plaque back to us, a returns Label is provided on your Package Postage Label. Once we have received your returned plaque, we will refund your order. You can also contact us on 01472350565 or email sales@brassplaque.co.uk

Call us on 01472350565 or Email sales@brassplaque.co.uk

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